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All information provided is confidential and will only be used to address your complaint. Our support team typically responds within 24-48 hours.
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FAQs & Contact
Quick answers to common questions
How long does it take to get a response?
We aim to respond within 24-48 hours. During peak travel seasons, response times may be slightly longer but we always prioritize urgent matters.
What information should I include?
Include your name, contact details, trip reference (if any), specific dates, times, locations, and a clear description of the issue with any relevant details.
Can I submit additional information?
Yes, please email us at support@syncratravel.com with your Complaint ID in the subject line. You can also WhatsApp us at +8801751944774 for urgent matters.